Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202307598 | Highland NHS Board | Health | Upheld | 1 Sep 2025 |
| 202404687 | Fife NHS Board | Health | Upheld | 1 Sep 2025 |
| 202304314 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Sep 2025 |
| 202303671 | A Dental Practice in the Grampian NHS Board area | Health | Upheld | 1 Sep 2025 |
| 202404622 | Dumfries and Galloway NHS Board | Health | Partly Upheld | 1 Sep 2025 |
| 202409557 | A Medical Practice in the Tayside NHS Board area | Health | Not Upheld | 1 Sep 2025 |
| 202303554 | Forth Valley NHS Board | Health | Upheld | 1 Sep 2025 |
| 202301846 | Tayside NHS Board | Health | Partly Upheld | 1 Sep 2025 |
| 202406679 | Forth Valley NHS Board | Health | Not Upheld | 1 Aug 2025 |
| 202408314 | A Medical Practice in the Lanarkshire NHS Board area | Health | Upheld | 1 Aug 2025 |
| 202408315 | A Medical Practice in the Lanarkshire NHS Board area | Health | Not Upheld | 1 Aug 2025 |
| 202304529 | Scottish Ambulance Service | Health | Not Upheld | 1 Aug 2025 |
| 202309879 | Forth Valley NHS Board | Health | Upheld | 1 Aug 2025 |
| 202202757 | Lanarkshire NHS Board | Health | Not Upheld | 1 Aug 2025 |
| 202310542 | Tayside NHS Board | Health | Not Upheld | 1 Aug 2025 |
| 202400331 | Forth Valley NHS Board | Health | Upheld | 1 Aug 2025 |
| 202305315 | Grampian NHS Board | Health | Upheld | 1 Aug 2025 |
| 202404349 | Highland NHS Board | Health | Upheld | 1 Aug 2025 |
| 202308943 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Aug 2025 |
| 202402836 | Borders NHS Board | Health | Resolved / Early Resolution | 1 Aug 2025 |
| 202311619 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Aug 2025 |
| 202409674 | University of St Andrews | Education | Not Upheld | 1 Aug 2025 |
| 202410121 | Orkney NHS Board | Health | Upheld | 1 Aug 2025 |
| 202209316 | Fife NHS Board | Health | Upheld | 1 Jul 2025 |
| 202305765 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Jul 2025 |