Source · Ombudsman decisions
SPSO Individual Decisions
7,975 total decisions
7,750 investigated
2,225 upheld
54% upheld of investigated
Years: Jun 2011–Jul 2026
7,975 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201902015 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Mar 2021 |
| 201901927 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Mar 2021 |
| 201900021 | University of Glasgow | Education | Partly Upheld | 1 Feb 2021 |
| 201702572 | North Ayrshire Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Feb 2021 |
| 201906914 | Forth Valley NHS Board | Health | Upheld | 1 Feb 2021 |
| 201809286 | Midlothian Council | Local Government | Partly Upheld | 1 Feb 2021 |
| 201905266 | Grampian NHS Board | Health | Not Upheld | 1 Feb 2021 |
| 201808479 | Aberdeen City Council | Local Government | Upheld | 1 Feb 2021 |
| 201907696 | Angus Council | Local Government | Not Upheld | 1 Feb 2021 |
| 201802643 | Borders NHS Board | Health | Partly Upheld | 1 Feb 2021 |
| 201905502 | Dumfries and Galloway Council | Local Government | Not Upheld | 1 Feb 2021 |
| 201904374 | Scottish Prison Service | Prisons | Partly Upheld | 1 Feb 2021 |
| 201907203 | Scottish Water | Water | Not Upheld | 1 Feb 2021 |
| 201806620 | East Lothian Council | Local Government | Partly Upheld | 1 Feb 2021 |
| 202001856 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Feb 2021 |
| 201804515 | Fife NHS Board | Health | Not Upheld | 1 Feb 2021 |
| 201903971 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Feb 2021 |
| 201901805 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Feb 2021 |
| 202000338 | The Moray Council | Local Government | Upheld | 1 Feb 2021 |
| 201809468 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Feb 2021 |
| 201905821 | Tayside NHS Board | Health | Not Upheld | 1 Feb 2021 |
| 202000786 | Grampian NHS Board | Health | Partly Upheld | 1 Feb 2021 |
| 201908284 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Feb 2021 |
| 201902073 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Feb 2021 |
| 201908028 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Feb 2021 |