Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201902069 | Scottish Borders Council | Local Government | Upheld | 1 Aug 2021 |
| 202003093 | Fife NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 201907331 | Highland NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 202000561 | Dumfries and Galloway Council | Local Government | Upheld | 1 Aug 2021 |
| 202001929 | Forth Valley NHS Board | Health | Partly Upheld | 1 Aug 2021 |
| 202006727 | Grampian NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 201907236 | Heriot-Watt University | Education | Partly Upheld | 1 Aug 2021 |
| 202001685 | A Medical Practice in the Ayrshire and Arran NHS Board area | Health | Not Upheld | 1 Jul 2021 |
| 201904518 | Lanarkshire NHS Board | Health | Upheld | 1 Jul 2021 |
| 202006018 | Wheatley Housing Group Ltd | Local Government | Not Upheld | 1 Jul 2021 |
| 202000236 | Glasgow City Health and Social Care Partnership | Health and Social Care | Upheld | 1 Jul 2021 |
| 201705735 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Jul 2021 |
| 201806006 | Business Stream | Water | Resolved / Early Resolution | 1 Jul 2021 |
| 201907613 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Jul 2021 |
| 201911608 | Wheatley Housing Group Ltd | Local Government | Partly Upheld | 1 Jul 2021 |
| 201908075 | Highland NHS Board | Health | Partly Upheld | 1 Jul 2021 |
| 201901415 | Tayside NHS Board | Health | Upheld | 1 Jul 2021 |
| 201810016 | East Ayrshire Health and Social Care Partnership | Health and Social Care | Upheld | 1 Jul 2021 |
| 202001363 | Forth Valley NHS Board | Health | Partly Upheld | 1 Jul 2021 |
| 201908610 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Jul 2021 |
| 201909210 | Fife NHS Board | Health | Not Upheld | 1 Jul 2021 |
| 201910382 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jul 2021 |
| 201808455 | East Renfrewshire Health and Social Care Partnership | Health and Social Care | Upheld | 1 Jul 2021 |
| 201904226 | Western Isles NHS Board | Health | Upheld | 1 Jul 2021 |
| 202000782 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jul 2021 |