Source · Ombudsman decisions
SPSO Individual Decisions
7,975 total decisions
7,750 investigated
2,225 upheld
54% upheld of investigated
Years: Jun 2011–Jul 2026
7,975 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202000242 | Scottish Prison Service | Prisons | Partly Upheld | 1 Aug 2021 |
| 201903973 | East Renfrewshire Health and Social Care Partnership | Health and Social Care | Partly Upheld | 1 Aug 2021 |
| 201906972 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Aug 2021 |
| 201911909 | Lanarkshire NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 201909981 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Aug 2021 |
| 202001625 | North Lanarkshire Council | Local Government | Upheld | 1 Aug 2021 |
| 202004484 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Aug 2021 |
| 202005520 | A Medical Practice in the Forth Valley NHS Board area | Health | Partly Upheld | 1 Aug 2021 |
| 201902674 | Highland NHS Board | Health | Not Upheld | 1 Aug 2021 |
| 202002290 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Aug 2021 |
| 201905360 | Tayside NHS Board | Health | Upheld | 1 Aug 2021 |
| 201906846 | Forth Valley NHS Board | Health | Upheld | 1 Aug 2021 |
| 201904518 | Lanarkshire NHS Board | Health | Upheld | 1 Jul 2021 |
| 201901415 | Tayside NHS Board | Health | Upheld | 1 Jul 2021 |
| 202001420 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jul 2021 |
| 201907613 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Jul 2021 |
| 201909210 | Fife NHS Board | Health | Not Upheld | 1 Jul 2021 |
| 201902477 | Tayside NHS Board | Health | Upheld | 1 Jul 2021 |
| 202001363 | Forth Valley NHS Board | Health | Partly Upheld | 1 Jul 2021 |
| 201908075 | Highland NHS Board | Health | Partly Upheld | 1 Jul 2021 |
| 201705735 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Jul 2021 |
| 201810016 | East Ayrshire Health and Social Care Partnership | Health and Social Care | Upheld | 1 Jul 2021 |
| 201904226 | Western Isles NHS Board | Health | Upheld | 1 Jul 2021 |
| 201806006 | Business Stream | Water | Resolved / Early Resolution | 1 Jul 2021 |
| 201808455 | East Renfrewshire Health and Social Care Partnership | Health and Social Care | Upheld | 1 Jul 2021 |