Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202411654 | Lothian NHS Board - Acute Services Division | Health | Upheld | 1 May 2026 |
| 202504517 | Grampian NHS Board | Health | Upheld | 1 May 2026 |
| 202502009 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 May 2026 |
| 202501438 | Edinburgh Health and Social Care Partnership | Health | Not Upheld | 1 May 2026 |
| 202410419 | A Dentist in the Greater Glasgow & Clyde NHS Board area | Health | Partly Upheld | 1 May 2026 |
| 202401680 | Lothian NHS Board - Acute Services Division | Health | Upheld | 1 May 2026 |
| 202406274 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 May 2026 |
| 202401232 | Forth Valley NHS Board | Health | Partly Upheld | 1 May 2026 |
| 202405343 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 May 2026 |
| 202500492 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Mar 2026 |
| 202309740 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Mar 2026 |
| 202400402 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Mar 2026 |
| 202306996 | Highland NHS Board | Health | Upheld | 1 Mar 2026 |
| 202501264 | Grampian NHS Board | Health | Upheld | 1 Mar 2026 |
| 202311004 | A Medical Practice in the Highland Board area | Health | Upheld | 1 Mar 2026 |
| 202408417 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Mar 2026 |
| 202501408 | Albyn Housing Society Ltd | Local Government | Resolved / Early Resolution | 1 Mar 2026 |
| 202306923 | A Medical Practice in the Ayrshire & Arran Board area | Health | Upheld | 1 Mar 2026 |
| 202405861 | Forth Valley NHS Board | Health | Not Upheld | 1 Feb 2026 |
| 202404014 | The City of Edinburgh Council | Local Government | Not Upheld | 1 Feb 2026 |
| 202408118 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Feb 2026 |
| 202412046 | Scottish Prison Service | Prisons | Upheld | 1 Feb 2026 |
| 202503318 | Sanctuary Cumbernauld | Housing Associations | Resolved / Early Resolution | 1 Feb 2026 |
| 202503645 | Clackmannanshire and Stirling Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Feb 2026 |
| 202500059 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Feb 2026 |