Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201602417 | Business Stream | Water | Partly Upheld | 1 Nov 2017 |
| 201607821 | Scottish Water | Water | Partly Upheld | 1 Oct 2017 |
| 201603405 | Scottish Water | Water | Partly Upheld | 1 Sep 2017 |
| 201601020 | Thames Water (Commercial Services) Ltd | Water | Not Upheld | 1 Sep 2017 |
| 201600660 | Business Stream | Water | Partly Upheld | 1 Aug 2017 |
| 201600867 | Business Stream | Water | Upheld | 1 Jul 2017 |
| 201604321 | Business Stream | Water | Upheld | 1 May 2017 |
| 201600658 | Scottish Water | Water | Upheld | 1 Apr 2017 |
| 201601871 | Business Stream | Water | Not Upheld | 1 Mar 2017 |
| 201508626 | Scottish Water | Water | Upheld | 1 Feb 2017 |
| 201508329 | Business Stream | Water | Partly Upheld | 1 Nov 2016 |
| 201508010 | Business Stream | Water | Upheld | 1 Sep 2016 |
| 201508516 | Business Stream | Water | Upheld | 1 Aug 2016 |
| 201508515 | Business Stream | Water | Resolved / Early Resolution | 1 Jul 2016 |
| 201407281 | Business Stream | Water | Not Upheld | 1 Jun 2016 |
| 201501401 | Business Stream | Water | Upheld | 1 Mar 2016 |
| 201407224 | Business Stream | Water | Upheld | 1 Mar 2016 |
| 201401201 | Business Stream | Water | Not Upheld | 1 Feb 2016 |
| 201406577 | Business Stream | Water | Not Upheld | 1 Jan 2016 |
| 201404115 | Business Stream | Water | Not Upheld | 1 Dec 2015 |
| 201407295 | Business Stream | Water | Resolved / Early Resolution | 1 Nov 2015 |
| 201405951 | Business Stream | Water | Not Upheld | 1 Nov 2015 |
| 201407015 | Business Stream | Water | Upheld | 1 Oct 2015 |
| 201400686 | Business Stream | Water | Not Upheld | 1 Oct 2015 |
| 201403239 | Business Stream | Water | Upheld | 1 Sep 2015 |