Source · SPSO (Scottish Public Services Ombudsman)

Business Stream

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201407295 Sector Water Category incorrect billing Decided 01 November 2015

Complaint record keeping failures

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Summary

Mr C complained about business water charges for his workshop. His workshop was located on the grounds of his domestic property, with no water services connected, and Mr C did not use water in his business. Mr C said he was already paying for the water to his domestic property through council tax, and should not be liable for separate water charges for his business, which did not use water. We discussed Mr C's complaint with Scottish Water and Business Stream, who agreed to cancel the charges. As the issue was resolved by the authority, we did not make a decision on this complaint.

Other decisions involving Business Stream

Reference	Date	Summary	Outcome
202101632	01 Mar 2023	C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the …	Resolved / Early Resolution
202103298	01 Nov 2022	C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was …	Upheld
201900738	01 Dec 2021	C complained that Business Stream had not billed their business accurately. C said that they had been told by an …	Not Upheld
201806006	01 Jul 2021	C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business …	Resolved / Early Resolution
201808488	01 Nov 2020	Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to …	Not Upheld

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Business Stream

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