Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201602744 | East Lothian Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201507712 | Scottish Ambulance Service | Health | Upheld | 1 Sep 2017 |
| 201609191 | Glasgow City Council | Local Government | Upheld | 1 Sep 2017 |
| 201600783 | Perth and Kinross Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201608697 | West Lothian Council | Local Government | Upheld | 1 Sep 2017 |
| 201605830 | East Lothian Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201603896 | Perth and Kinross Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201608278 | Falkirk Council | Local Government | Not Upheld | 1 Sep 2017 |
| 201607662 | South Ayrshire Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201608809 | East Lothian Council | Local Government | Not Upheld | 1 Sep 2017 |
| 201600538 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Sep 2017 |
| 201601989 | Glasgow City Council | Local Government | Not Upheld | 1 Sep 2017 |
| 201607523 | Dumfries and Galloway Council | Local Government | Not Upheld | 1 Sep 2017 |
| 201605046 | Fife NHS Board | Health | Partly Upheld | 1 Sep 2017 |
| 201604301 | The City of Edinburgh Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201608189 | Fife NHS Board | Health | Upheld | 1 Sep 2017 |
| 201608217 | North Lanarkshire Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201607116 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Sep 2017 |
| 201600541 | Greater Glasgow and Clyde NHS Board | Health | Partly Upheld | 1 Sep 2017 |
| 201609706 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Sep 2017 |
| 201604076 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Sep 2017 |
| 201603203 | University of Edinburgh | Education | Not Upheld | 1 Sep 2017 |
| 201605426 | A Medical Practice in the Grampian NHS Board area | Health | Partly Upheld | 1 Sep 2017 |
| 201601598 | A Medical Practice in the Lanarkshire NHS Board area | Health | Not Upheld | 1 Sep 2017 |
| 201604310 | Dumfries and Galloway NHS Board | Health | Partly Upheld | 1 Sep 2017 |