Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201608871 | Argyll and Bute Council | Local Government | Upheld | 1 Oct 2017 |
| 201603257 | Crown Office and Procurator Fiscal Service | Scottish Government and Devolved Administration | Upheld | 1 Oct 2017 |
| 201604392 | North Lanarkshire Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201700753 | Lanarkshire NHS Board | Health | Not Upheld | 1 Oct 2017 |
| 201608771 | West Lothian Council | Local Government | Not Upheld | 1 Sep 2017 |
| 201601020 | Thames Water (Commercial Services) Ltd | Water | Not Upheld | 1 Sep 2017 |
| 201508866 | Highland NHS Board | Health | Partly Upheld | 1 Sep 2017 |
| 201601339 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Sep 2017 |
| 201601598 | A Medical Practice in the Lanarkshire NHS Board area | Health | Not Upheld | 1 Sep 2017 |
| 201604310 | Dumfries and Galloway NHS Board | Health | Partly Upheld | 1 Sep 2017 |
| 201604076 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Sep 2017 |
| 201603203 | University of Edinburgh | Education | Not Upheld | 1 Sep 2017 |
| 201605426 | A Medical Practice in the Grampian NHS Board area | Health | Partly Upheld | 1 Sep 2017 |
| 201602843 | The Highland Council | Local Government | Not Upheld | 1 Sep 2017 |
| 201603405 | Scottish Water | Water | Partly Upheld | 1 Sep 2017 |
| 201604152 | East Dunbartonshire Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201602744 | East Lothian Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201507712 | Scottish Ambulance Service | Health | Upheld | 1 Sep 2017 |
| 201609191 | Glasgow City Council | Local Government | Upheld | 1 Sep 2017 |
| 201600783 | Perth and Kinross Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201608697 | West Lothian Council | Local Government | Upheld | 1 Sep 2017 |
| 201605830 | East Lothian Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201603896 | Perth and Kinross Council | Local Government | Partly Upheld | 1 Sep 2017 |
| 201608278 | Falkirk Council | Local Government | Not Upheld | 1 Sep 2017 |
| 201507495 | Queen Margaret University | Education | Not Upheld | 1 Sep 2017 |