Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201606978 | The City of Edinburgh Council | Local Government | Upheld | 1 Nov 2017 |
| 201603268 | Scottish Borders Council | Local Government | Partly Upheld | 1 Nov 2017 |
| 201607856 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Nov 2017 |
| 201606636 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Nov 2017 |
| 201605577 | A Medical Practice in the Grampian NHS Board area | Health | Not Upheld | 1 Nov 2017 |
| 201507914 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Nov 2017 |
| 201508214 | Lothian NHS Board | Health | Withdrawn | 1 Nov 2017 |
| 201607073 | The City of Edinburgh Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201608871 | Argyll and Bute Council | Local Government | Upheld | 1 Oct 2017 |
| 201604047 | Grampian NHS Board | Health | Upheld | 1 Oct 2017 |
| 201602924 | Lothian NHS Board | Health | Partly Upheld | 1 Oct 2017 |
| 201603357 | NHS 24 | Health | Not Upheld | 1 Oct 2017 |
| 201607082 | Aberdeenshire Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201607482 | Glasgow City Council | Local Government | Upheld | 1 Oct 2017 |
| 201607831 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 Oct 2017 |
| 201608251 | Glasgow City Council | Local Government | Upheld | 1 Oct 2017 |
| 201609654 | Aberdeenshire Council | Local Government | Partly Upheld | 1 Oct 2017 |
| 201608133 | Orkney Islands Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201609114 | NHS 24 | Health | Not Upheld | 1 Oct 2017 |
| 201607821 | Scottish Water | Water | Partly Upheld | 1 Oct 2017 |
| 201603590 | The Highland Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201606203 | Scottish Prison Service | Prisons | Not Upheld | 1 Oct 2017 |
| 201604703 | West Lothian Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201607642 | Glasgow City Council | Local Government | Upheld | 1 Oct 2017 |
| 201606534 | Glasgow City Council | Local Government | Partly Upheld | 1 Oct 2017 |