Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201608769 | Perth and Kinross Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201700499 | South Lanarkshire Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201700978 | Grampian NHS Board | Health | Not Upheld | 1 Oct 2017 |
| 201609177 | Dundee City Council | Local Government | Upheld | 1 Oct 2017 |
| 201609166 | City Of Glasgow College | Education | Upheld | 1 Oct 2017 |
| 201609013 | An Opticians in the Lothian NHS Board area | Health | Not Upheld | 1 Oct 2017 |
| 201607406 | Fife NHS Board | Health | Upheld | 1 Oct 2017 |
| 201607679 | The Moray Council | Local Government | Partly Upheld | 1 Oct 2017 |
| 201608915 | Scottish Canals | Scottish Government and Devolved Administration | Not Upheld | 1 Oct 2017 |
| 201608895 | West Lothian Council | Local Government | Not Upheld | 1 Oct 2017 |
| 201608767 | A Medical Practice in the Lanarkshire NHS Board area | Health | Not Upheld | 1 Oct 2017 |
| 201607870 | A Medical Practice in the Lanarkshire NHS Board area | Health | Not Upheld | 1 Oct 2017 |
| 201608076 | Glasgow City Council | Local Government | Upheld | 1 Oct 2017 |
| 201606290 | Caledonia Housing Association | Local Government | Not Upheld | 1 Oct 2017 |
| 201606885 | Queen Margaret University | Education | Not Upheld | 1 Oct 2017 |
| 201606992 | Grampian NHS Board | Health | Upheld | 1 Oct 2017 |
| 201700753 | Lanarkshire NHS Board | Health | Not Upheld | 1 Oct 2017 |
| 201609187 | Scottish Courts and Tribunal Service | Scottish Government and Devolved Administration | Upheld | 1 Oct 2017 |
| 201608798 | Lanarkshire NHS Board | Health | Upheld | 1 Oct 2017 |
| 201700036 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Oct 2017 |
| 201609029 | Grampian NHS Board | Health | Not Upheld | 1 Oct 2017 |
| 201608569 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Oct 2017 |
| 201608586 | A Medical Practice in the Grampian NHS Board area | Health | Upheld | 1 Oct 2017 |
| 201607284 | Cathcart and District Housing Association Ltd | Local Government | Upheld | 1 Oct 2017 |
| 201602051 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Oct 2017 |