Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201609718 | Scottish Prison Service | Prisons | Not Upheld | 1 May 2018 |
| 201702451 | Glasgow City Council | Local Government | Not Upheld | 1 May 2018 |
| 201704912 | Scottish Ambulance Service | Health | Not Upheld | 1 May 2018 |
| 201704503 | West Lothian Council | Local Government | Upheld | 1 May 2018 |
| 201701238 | Midlothian Council | Local Government | Not Upheld | 1 May 2018 |
| 201700088 | Queen Margaret University | Education | Not Upheld | 1 May 2018 |
| 201609072 | Fife NHS Board | Health | Upheld | 1 May 2018 |
| 201608559 | A Medical Practice in the Lothian NHS Board area | Health | Partly Upheld | 1 May 2018 |
| 201703145 | Tayside NHS Board | Health | Not Upheld | 1 May 2018 |
| 201706469 | Borders NHS Board | Health | Not Upheld | 1 May 2018 |
| 201705963 | Lanarkshire NHS Board | Health | Not Upheld | 1 May 2018 |
| 201706382 | A Medical Practice in the Borders NHS Board area | Health | Not Upheld | 1 May 2018 |
| 201706553 | Highland NHS Board | Health | Upheld | 1 May 2018 |
| 201701956 | Dumfries and Galloway NHS Board | Health | Partly Upheld | 1 May 2018 |
| 201705356 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 May 2018 |
| 201704019 | Fife NHS Board | Health | Not Upheld | 1 May 2018 |
| 201704285 | Lothian NHS Board | Health | Not Upheld | 1 May 2018 |
| 201703370 | A Dentist in the Dumfries and Galloway NHS Board area | Health | Upheld | 1 May 2018 |
| 201700272 | A Medical Practice in the Dumfries and Galloway NHS Board area | Health | Not Upheld | 1 May 2018 |
| 201608947 | Tayside NHS Board | Health | Upheld | 1 May 2018 |
| 201701250 | Tayside NHS Board | Health | Upheld | 1 May 2018 |
| 201700217 | Lanarkshire NHS Board | Health | Not Upheld | 1 May 2018 |
| 201702042 | Scottish Environment Protection Agency | Scottish Government and Devolved Administration | Partly Upheld | 1 May 2018 |
| 201701880 | Dumfries and Galloway NHS Board | Health | Upheld | 1 May 2018 |
| 201702191 | A Health Board | Health | Upheld | 1 May 2018 |