7,997 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
C complained about the actions taken by their GP practice in relation to reports of worsening back pain and related symptoms. C called the practice and reported severe lower back pain (on a history of sciatica - back and leg pain caused by irritation or …
C holds Power of Attorney (POA) for A, who lacks capacity to manage their own affairs. The council carried out a financial assessment in respect of the day services that A attends and it was deemed that A was required to pay a higher contribution …
C complained about the care and treatment that they received from the board. C was admitted to hospital for treatment for a renal abscess and they complained that they had been unreasonably discharged from hospital. We took independent advice from a consultant urologist. We found …
C complained about the care and treatment that they received from the practice during a time when C was under investigation by secondary care following a pathological fracture (when a bone breaks due to weakened bone structure, rather than from injury or trauma) in their …
C complained about care and treatment provided by the board for an anal abscess. C underwent three procedures over two admissions for treatment of the abscess, including the placement of a temporary stoma (a surgically created opening connecting the bowel to the surface of the …
C complained about an Advanced Nursing Practitioner (ANP) assessment, and failure to correctly diagnose a deep vein thrombosis (DVT) and pulmonary embolism (PE). We took independent advice from an ANP. We found that the practice's complaint response failed to demonstrate reflective learning, particularly around an …
C, an advocate, complained on behalf of A, who has looked after their grandchild (B) since an incident when B was unable to stay with their parent due to concerns about their safety. A was contacted by social work out of hours to come and …
C complained that the practice did not give sufficient consideration to their symptoms of ovarian cancer, and previous medical history, resulting in missed opportunities to help diagnose the cancer earlier. C also complained that they had not been referred to secondary care in a timely …
C complained about the university’s administration of their scholarship application. C was eligible for the Access Edinburgh Award (a means-tested scholarship assessed on the basis of household income) and was awarded £3,000 following assessment. The following year, C was awarded £2,000. At the time, C …
C complained that the council acted unreasonably in removing and destroying their vehicle. They said the council unreasonably determined that the vehicle had been abandoned and failed to provide adequate notice or a reasonable opportunity to recover it before it was destroyed. We found that …
C complained about an Adult Support and Protection (ASP) investigation carried out by the partnership into concerns raised by C about the welfare of their parent (A) who has Alzheimer’s disease. C reported concerns including poor nutrition, lack of personal care, unsafe living conditions, financial …
C complained about the care and treatment provided to their late parent (A). Following a fall, A was admitted to hospital, where they remained for almost a year due to their dementia and heart failure. As the hospital was in a rural area, GPs from …
C complained that the partnership failed to carry out a reasonable assessment review of their needs and support arrangements prior to the partnership's decision to reduce C’s care and support package. C has progressive multiple sclerosis (MS, a neurological condition affecting their physical and cognitive …
C, a former student at the university, complained about a number of matters regarding their course and the university’s handling of C’s appeal and complaint. C complained that the university had unreasonably declined to consider their appeal because they had appealed after graduation. The university’s …
C complained about the mental health care provided by a locum psychiatrist and the handling of a request to change psychiatrist. C said that consultations were rushed, concerns about medication were not properly addressed, a referral was delayed, and a diagnosis was not communicated. C …
C complained about the care and treatment the practice provided to their late spouse (A). After experiencing steady unexplained weight loss, A had contacted the practice. A was diagnosed with diabetes and prescribed medication for this. Symptoms continued over the following months, and A queried …
C complained about the treatment provided to their parent (A) who was a resident in a care home. C said that the practice failed to provide A with appropriate treatment for repeat urinary tract infections (UTIs) and continued to prescribe incorrect antibiotics despite urine tests …
C complained about care and treatment provided to their parent (A). Following symptoms of abdominal pain and weight loss, A was referred to colorectal and upper gastrointestinal (GI) specialists and was subsequently diagnosed with hepatocellular carcinoma (a type of liver cancer). C raised concerns about …
C complained about the council’s actions and conduct during their handling of a planning application for the formation of two sports pitches at the local high school. The proposal included the removal of established trees and hedgerows, which resulted in significant objection from the local …
C complained about the care and treatment they received from the board at the Royal Alexandra Hospital. C said that the board failed to advise them and their GP that the CT of their chest showed heavy calcification of the left anterior artery (buildup of …
C complained about the tenancy offer given to their parent (A). A is visually impaired and suffers from other physical and severe mental health difficulties. C complained that the property offered to A had suspected mould, was poorly decorated and noted safety concerns. Despite assurances …
C complained about the care and treatment provided to their late parent (A). A was undergoing chemotherapy for terminal oesophageal cancer and was admitted to Forth Valley Royal Hospital with chest pains. Following issues with medication and diet at the hospital, A’s family decided to …
C complained about the care provided around their eye surgery, including concerns about the consent process before surgery and the communication and discharge process afterwards. C said that they were not told that a trainee surgeon would carry out the procedure and that they were …
C complained about their parent (A)’s discharge from Queen Margaret Hospital following a period of post-surgical rehabilitation. C raised concerns that the discharge was rushed and not properly planned, that there a lack of rehabilitation on the ward prior to discharge, that there was a …
C complained that the board unreasonably failed to advise C of their immunology results or act upon these results in the following years. Over a number of years, C's liver function tests (LFT's) continued to deteriorate without clear cause. C was seen at a liver …