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Mr G complained that Cardiff Council failed to respond to a Social Services complaint submitted in January 2025.
The Ombudsman found that the Council failed to inform Mr G there was a delay with its investigation. This cause additional frustration and uncertainty for Mr G. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to pay Mr G £50 financial redress, within 2 weeks, for failing to comply with its complaint process.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202600986 | 30 Jun 2026 | Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response … | Resolved / Early Resolution |
| PSOW-202600235 | 12 Jun 2026 | Miss A complained to Cardiff Council about fly-tipping in the allotments by her house which is causing rats to appear … | Resolved / Early Resolution |
| PSOW-202507781 | 26 May 2026 | Mr C complained that Cardiff Council had not provided his son, A, with full-time education since he became looked after … | Resolved / Early Resolution |
| PSOW-202509986 | 15 May 2026 | Miss A complained to the Council about repairs that had not been completed and the lack of communication she had … | Resolved / Early Resolution |