Clinical treatment outside hospital; GP : A GP Practice in the area of Cardiff & Vale University Health Board Report Date 03/06/2025 Case Against A GP Practice in the area of Cardiff & Vale University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202410317 Outcome Early resolution Mr X complained that the Surgery failed to respond to his complaint referred to it by the Ombudsman in August 2024.
The Ombudsman found that there had been a failure by the Surgery to respond to the complaint, and this had caused frustration and uncertainty for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Surgery’s agreement to, within 3 weeks, write to Mr X with an apology and explanation for the delay, issue its complaint response and a redress payment of £150 should be offered for the delay and need to approach the Ombudsman.