Cardiff Council

Ms A complained about the action taken by Cardiff Council to address antisocial behaviour, issues with her boiler and about the information provided to her about housing options.

The Ombudsman found that the Council had taken some action to address Ms A’s concerns, however, some issues were ongoing. Ms A was also unclear of her housing options and the support available to her.

The Ombudsman sought and gained the Council’s agreement to provide Ms A with clarification and information about her housing options and support available to her within 2 weeks. It also agreed to fully investigate any outstanding antisocial behaviour incidents and to provide Ms A with a response within 4 weeks. The Council also agreed to investigate the concerns raised by Ms A about her boiler and to provide a comprehensive response about this, including an action plan for any required works, within 4 weeks.