Ms C complained that Cwm Taf Morgannwg University Health Board failed to provide a final response and that there had been significant delays.
The Ombudsman found that the Health Board had yet to provide the final response and that there had been delays which caused additional frustration and uncertainty for Ms C. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Ms C within 1 month with an apology and explanation for the delays, an offer of a £150 financial redress payment and an update on the progress of the final response. It has also agreed to provide the final response to Ms C within 6 months.