Cardiff Council

Miss A complained because she was unhappy with the actions of Social Services within Cardiff Council (‘the Council’). Miss A said that the information in the wellbeing assessments for her children was inaccurate.

The Ombudsman considered the Council’s complaint response, which invited Miss A to submit further information about what parts of the wellbeing assessments she believed to be inaccurate. The Council confirmed that Miss A had submitted further information in February 2025, but it had not been responded to. The Ombudsman decided that Miss A should receive a response to her further submitted information. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 1 month, offer Miss A an apology for the delay in responding to her further submitted information and to provide a response.