Mr B complained that he was unhappy with Cardiff Council’s (“the Council”) actions regarding housing repairs to his mother’s property. Mr B said that the Council had resolved most but not all of his issues.
The Ombudsman decided that although the Council had undertaken work to resolve some outstanding issues, it had acknowledged that the property should not have been allocated until all of the issues had been resolved. Further, a new complaint had been submitted to the Council in respect of damp and mould in the living room, bedroom and bathroom.
The Ombudsman sought and gained the Council’s agreement to, within 2 months, complete a damp and mould inspection, provide Mr B with an update on the findings and the Council’s intended next steps and provide Mr B with an update on works undertaken to date and what works are left to complete, with timescales.