Mr A complained that, following an independent investigation, Cardiff Council (“the Council”) had not fully met the recommendations outlined in the investigation report. This included a full response to outstanding questions about decisions made, producing a plan for contact with Mr A’s children and action taken to improve management of complaints and communication by the service.
The Ombudsman’s assessment found that, although some of there commendations outlined in the investigation report had been met, there were outstanding actions. The Council had not provided a response to Mr A’s questions or about action taken to improve management of complaints and communication by the service.
The Ombudsman sought and gained the Council’s agreement to the following actions, within 3 weeks, as an alternative to a formal investigation: · Provide Mr A with a full written response to his questions regarding decisions made and evidence for this.
· Provide Mr A a response to include the specific action that will be taken following the considerations for improvements to the management of complaints and communication by the service.