Source · PSOW (Public Services Ombudsman for Wales)

Cyngor Gwynedd

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202405270 Category Licensing - liquor & public entertainment Decided 04 November 2024

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Full decision

Miss B complained that Cyngor Gwynedd failed to properly consider her application for an extension to her alcohol licence and had not fully responded to her complaint.

The Ombudsman found that the Council had overlooked one section of Miss B’s complaint and this therefore, had not been responded to. She said this caused inconvenience and frustration for Miss B. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to apologise to Miss B and provide her with an additional complaint response within 20 working days.

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PSOW-202506894	15 Dec 2025	Mrs X complained that Cyngor Gwynedd failed to address all the concerns raised in the complaint she submitted regarding a …	Resolved / Early Resolution

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