Ms A complained because she was unhappy with the repeated issues she was experiencing with waste collection through Cardiff Council’s assisted lift scheme.
Ms A submitted video footage in support of her complaint. The Ombudsman found that on 7 occasions between 24 October 2024 and5 December 2024 Ms A’s waste was either only partially collected or not collected at all, despite the Council’s assurances that action had been taken to resolve the issues.
The Ombudsman sought and gained the Council’s agreement to provide Ms A with an apology, an explanation of steps taken to ensure her waste is collected correctly and financial redress to the sum of £100 for the inconvenience caused, within 4 weeks.