Clinical treatment outside hospital; GP : A GP Practice in the area of Hywel Dda University Health Board Report Date 12/07/2024 Case Against A GP Practice in the area of Hywel Dda University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202401942 Outcome Early resolution Mrs B complained to her GP Practice about care and treatment she had received. This included concerns about a letter she had received from a GP, concerns about her pain management, incorrect information in hospital referrals and access to her medical records. Mrs B complained to the Ombudsman that the response she had received from the GP Practice was brief and did not fully address the concerns she had raised.
The assessment of Mrs B’s complaint identified that some aspects of her complaint had not been sufficiently addressed by the GP Practice.
The GP Practice agreed to issue a further response to Mrs B. This will include a response to her concerns about pain management and confirmation that her records have been updated to reflect her allergies and current height measurement. The Ombudsman considered the actions taken by the GP Practice were reasonable to settle this complaint and it was closed on that basis.