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The Ombudsman found that the Council used terminology that a member of the public may not understand or be familiar with. This caused additional frustration and confusion to Mr G. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mr G explaining the terminology within one week.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202407375 | 18 Jun 2026 | Mrs W complained about whether prior to and from 1 April 2023 Newport City Council (“the Council”) failed to meet … | Partly Upheld |
| PSOW-202504851 | 24 Mar 2026 | It was alleged that a member of Newport City Council acted in a disrespectful and intimidatory manner towards a member … | Withdrawn |
| PSOW-202508923 | 25 Feb 2026 | Mr B complained that Newport City Council failed to respond to his complaint about money being debited from his wife’s … | Resolved / Early Resolution |
| PSOW-202506465 | 13 Feb 2026 | Complaint about the action taken by the Council about provision of school transport and social care services for her children. … | Resolved / Early Resolution |
| PSOW-202404421 | 16 Jan 2026 | The Ombudsman received a complaint that a Member (“the Member”) of Newport City Council (“the Council”) had breached the Code … | Other |