Source · PSOW (Public Services Ombudsman for Wales)

Cwm Taf Morgannwg University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202310037 Sector Health Category Patient list issues Decided 28 November 2024

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Full decision

Miss C complained on behalf of her son, B, about the treatment he received for obsessive compulsive disorder (“OCD” – a mental health condition where a person has obsessive thoughts and compulsive behaviours). The investigation considered whether the decision not to prescribe B with medication to treat his OCD in September 2022, was clinically appropriate.

The investigation found that the decision not to prescribe B medication was in line with the relevant guidance and was therefore clinically appropriate. The Ombudsman did not uphold this complaint.

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Other decisions involving Cwm Taf Morgannwg University Health Boa…

Reference Date Summary Outcome
PSOW-202501942 29 Jun 2026 Mrs B complained about the care and treatment received by her father, Mr A, from the Health Board. Mrs B … Not Upheld
PSOW-202601536 29 Jun 2026 Mrs A complained that Cwm Taf Morgannwg University Health Board had not addressed her concerns sufficiently. She said she had … Resolved / Early Resolution
PSOW-202600854 26 Jun 2026 Mr A complained that Cwm Taf Morgannwg University Health Board failed to answer his concerns about if his diagnosis of … Resolved / Early Resolution
PSOW-202600835 12 Jun 2026 Ms B complained that Cwm Taf Morgannwg University Health Board had not contacted her since July 2025, when it informed … Resolved / Early Resolution
PSOW-202511046 29 Apr 2026 Mrs A complained that Cwm Taf Morgannwg University Health Board failed to respond to her complaint. The Ombudsman found that … Resolved / Early Resolution
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