Ms A complained about the care and treatment her late sister received from Cwm Taf Morgannwg University Health Board (“the Health Board”), when she was in hospital prior to her sad death.
The Ombudsman decided that the Health Board had not informed Ms A, in a timely manner, that it was unable to deal with all of the questions raised in her complaint as some needed to be directed to another Health Board. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement, that within 6 weeks, it would write to Ms A to apologise for the error in not informing her sooner that it could not deal with all her concerns and make a redress payment in the sum of £150, in recognition of the delay this caused her in getting answers.