Mrs A complained because she was unhappy with Pembrokeshire County Council’s (‘the Council’) failure to move her from her current pitch on a caravan site, despite it being deemed a fire hazard. Mrs A said the Council had informed her she would be moved, but it had not happened.
The Ombudsman noted that the Council had agreed to move Mrs A but established that Mrs A had been experiencing issues with her current pitch for some time. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 3 months, complete the safe handover for Mrs A to move. The Council also confirmed to the Ombudsman that a successful funding application meant that the new pitch would be concreted as part of Mrs A’s move.