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The Ombudsman found that whilst the Housing Association had responded to Miss F’s concerns, it had failed to log her concerns as a formal complaint. She said that this caused uncertainty to Miss F.
The Ombudsman sought and gained the Housing Association’s agreement to write to Miss F with an apology for the failure to properly log her concerns and issue a formal complaint response within 2 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202601100 | 15 Jun 2026 | Ms C complained that Hafod Housing Association failed to complete repairs to her property causing issues involving damp to become … | Resolved / Early Resolution |
| PSOW-202600117 | 29 May 2026 | Miss A complained to Hafod Housing Association about disrepair in her kitchen. Also, Miss A complained there was damage to … | Resolved / Early Resolution |
| PSOW-202505111 | 25 Sep 2025 | Mr A complained that Hafod Housing Association had not finished repairs to his property he had been waiting over a … | Resolved / Early Resolution |
| PSOW-202501139 | 17 Sep 2025 | Miss X complained that Hafod Housing Association failed to carry out repair works it had agreed to undertake. The Ombudsman … | Resolved / Early Resolution |
| PSOW-202502420 | 17 Sep 2025 | Mrs C complained that Hafod Housing Association failed to complete outstanding repairs and adaptations to her property, and that she … | Resolved / Early Resolution |