Cwm Taf Morgannwg University Health Board had failed to issue a complaint response to her in accordance with an agreement it had previously reached with the Ombudsman’s office (ref: 202204027).
The Ombudsman contacted the Practice and it agreed to provide a full apology to Mrs A for failing to respond to her complaint and failing to meet the Ombudsman’s deadline, pay Mrs A £50 redress, and provide its complaint response within 6 weeks.
The Ombudsman accepted the actions set out above as an alternative to issuing a Special Report.