Source · PSOW (Public Services Ombudsman for Wales)

Newport City Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202206578 Sector Health Category Health Decided 11 January 2023

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Patient safety governance

Full decision

Mr L complained that despite the Ombudsman referring his complaint to the Council in October 2022, he had yet to receive a response.

The Ombudsman decided that the Council had failed to act inline with its statutory complaints procedure and said that this caused frustration to Mr L.

As an alternative to an investigation, the Ombudsman sought the Council’s agreement to fully investigate the concerns that were referred to them in October 2022, and to provide a written response within 30 working days.

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