Mr Z complained that Vale of Glamorgan Council had failed to provide him with a response to the complaint he raised in October 2022.
The Ombudsman decided that there had been a significant delay by the Council in responding to the complaint and this had caused inconvenience and frustration to Mr Z. The Ombudsman decided to settle the complaint without investigation.
The Council had already taken proactive action by apologising to Mr Z and provided its explanation for the delay. The Ombudsman sought and gained the Council’s agreement to pay Mr Z redress of £100 for his time and trouble.