Mr X complained that he had not received a complaint response following his complaint to the Surgery in July 2022 about his difficulty in getting an appointment with a doctor.
The Ombudsman found that the Surgery had not issued a complaint response and had failed to provide regular and meaningful updates to Mr X.
The Surgery agreed to write to Mr X with an apology and explanation for the lack of regular and meaningful updates and issue its complaint response within 4 weeks, as an alternative to the Ombudsman investigating it.