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Mrs F complained that despite raising concerns with the Vale of Glamorgan Council, it refused to acknowledge or respond.
The Ombudsman decided that the Council failed to follow the statutory complaints procedure and caused Mrs F frustration.
As an alternative to an investigation, the Ombudsman sought and gained the Councils agreement to apologise to Mrs F for the delays in responding to her concerns and issue a full response within 30 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202406714 | 06 Jul 2026 | Ms B complained that the Council had not responded appropriately to Multi-Agency Referral Forms (MARFs) relating to her son submitted … | Partly Upheld |
| PSOW-202500262 | 06 Jul 2026 | Ms B complained about whether the care and support provided to her daughter was appropriate and in accordance with her … | Partly Upheld |
| PSOW-202601822 | 30 Jun 2026 | Mr A complained that Vale of Glamorgan Council failed to respond to the complaint he submitted regarding the repairs to … | Resolved / Early Resolution |
| PSOW-202505556 | 30 Jun 2026 | Mr A complained because he was unhappy with the actions and complaint response from Vale of Glamorgan Council in respect … | Resolved / Early Resolution |
| PSOW-202600334 | 13 May 2026 | Mr A complained that the Vale of Glamorgan Council (“the Council”) had nor honoured its commitments for community involvement in … | Resolved / Early Resolution |