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Mrs F complained that despite raising concerns with the Vale of Glamorgan Council, it refused to acknowledge or respond.
The Ombudsman decided that the Council failed to follow the statutory complaints procedure and caused Mrs F frustration.
As an alternative to an investigation, the Ombudsman sought and gained the Councils agreement to apologise to Mrs F for the delays in responding to her concerns and issue a full response within 30 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510365 | 17 Mar 2026 | Mr B complained that he had raised a repair complaint but that no one had come to inspect or repair … | Resolved / Early Resolution |
| PSOW-202508912 | 12 Mar 2026 | Mrs A complained that following her complaint to Vale of Glamorgan Council it failed to provide a Stage 2 complaint … | Resolved / Early Resolution |
| PSOW-202507465 | 15 Jan 2026 | Mr X complained that Vale of Glamorgan Council refused to accept his complaint regarding his concerns about water quality. The … | Resolved / Early Resolution |
| PSOW-202506271 | 17 Nov 2025 | Mrs X complained that Vale of Glamorgan Council failed to provide a stage 2 complaint response. The Ombudsman found that, … | Resolved / Early Resolution |
| PSOW-202505157 | 12 Nov 2025 | Mrs Q complained that the Vale of Glamorgan Council failed to respond to her complaint concerning its refusal to provide … | Resolved / Early Resolution |