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Mrs X complained that the Health Board had failed to provide her with a response to her complaint, which she submitted in May 2022.
In considering the complaint, the Ombudsman was concerned about the delay and that Mrs X had been inconvenienced by the Health Board’s actions. To resolve the complaint, the Ombudsman sought and obtained the Health Board’s agreement to apologise to Mrs X and to provide her with a complaint response within 12working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202601587 | 24 Jul 2026 | Ms A complained that she was dissatisfied with Betsi Cadwaladr University Health Board’s response to her complaint about her inpatient … | Resolved / Early Resolution |
| PSOW-202601648 | 23 Jul 2026 | Mrs A complained that Betsi Cadwaladr University Health Board administered an overdose of morphine to her mother, resulting in her … | Resolved / Early Resolution |
| PSOW-202504962 | 23 Jul 2026 | Mrs A complained about the management and care provided to her late father, Mr B, at Betsi Cadwaladr University Health … | Not Upheld |
| PSOW-202504789 | 30 Jun 2026 | Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The … | Partly Upheld |
| PSOW-202601887 | 26 Jun 2026 | Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with … | Resolved / Early Resolution |