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Mrs X complained that the Health Board had failed to provide her with a response to her complaint, which she submitted in May 2022.
In considering the complaint, the Ombudsman was concerned about the delay and that Mrs X had been inconvenienced by the Health Board’s actions. To resolve the complaint, the Ombudsman sought and obtained the Health Board’s agreement to apologise to Mrs X and to provide her with a complaint response within 12working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202500998 | 28 Apr 2026 | Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by … | Not Upheld |
| PSOW-202507000 | 27 Apr 2026 | Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She … | Resolved / Early Resolution |
| PSOW-202500274 | 16 Apr 2026 | The investigation into Mrs A’s complaint centred on whether her late son, Mr B, had received appropriate and timely care, … | Not Upheld |
| PSOW-202510227 | 15 Apr 2026 | Mrs A complained about how Betsi Cadwaladr University Health Board had dealt with 2 referrals for her son, B, to … | Resolved / Early Resolution |
| PSOW-202510764 | 09 Apr 2026 | Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to … | Resolved / Early Resolution |