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Ms X complained that the Council did not respond to her complaint about her current housing situation, which she says is not suitable for her and her daughter’s needs.
The Ombudsman contacted the Council, and it agreed to provide a response to Ms X’s complaint within 2 weeks of the Ombudsman’s decision.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202509270 | 15 Apr 2026 | Mr and Mrs A complained about the action taken by the Council regarding their housing situation and the way it … | Resolved / Early Resolution |
| PSOW-202510759 | 02 Apr 2026 | Mr C complained that he had been disadvantaged by the way Cardiff Council handled his housing application and that the … | Resolved / Early Resolution |
| PSOW-202509223 | 31 Mar 2026 | Mr A complained about the way in which his complaint, regarding the standard of care his son had received from … | Resolved / Early Resolution |
| PSOW-202508722 | 24 Mar 2026 | Ms A complained that Cardiff Council failed to repair her leaking guttering since the Summer of 2024. The Ombudsman found … | Resolved / Early Resolution |