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Ms X complained that the Council did not respond to her complaint about her current housing situation, which she says is not suitable for her and her daughter’s needs.
The Ombudsman contacted the Council, and it agreed to provide a response to Ms X’s complaint within 2 weeks of the Ombudsman’s decision.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202510760 | 29 Jul 2026 | Ms A complained that the Council failed to investigate and resolve serious damp and mould issues in her home. The … | Resolved / Early Resolution |
| PSOW-202601081 | 20 Jul 2026 | Mr A complained that Cardiff Council failed to address the necessary repairs to his boiler. He said that when he … | Resolved / Early Resolution |
| PSOW-202601214 | 09 Jul 2026 | Mr A complained that Cardiff Council had failed to undertake an investigation into his reports of a potential statutory noise … | Resolved / Early Resolution |
| PSOW-202600986 | 30 Jun 2026 | Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response … | Resolved / Early Resolution |