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Ms X complained that the Council advised her that she would need to pay £204 for a replacement cemetery plot certificate which she disputes receiving.
The Ombudsman contacted the Council, and it agreed to provide a replacement certificate free of charge within six working days.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202504851 | 24 Mar 2026 | It was alleged that a member of Newport City Council acted in a disrespectful and intimidatory manner towards a member … | Withdrawn |
| PSOW-202508923 | 25 Feb 2026 | Mr B complained that Newport City Council failed to respond to his complaint about money being debited from his wife’s … | Resolved / Early Resolution |
| PSOW-202506465 | 13 Feb 2026 | Complaint about the action taken by the Council about provision of school transport and social care services for her children. … | Resolved / Early Resolution |
| PSOW-202503627 | 25 Sep 2025 | Mr A complained that Newport City Council did not appropriately address his complaint in relation to a communication failure, where … | Resolved / Early Resolution |
| PSOW-202407384 | 20 Mar 2025 | Mr M complained that Newport City Council had failed to respond to the numerous complaints he raised. The Ombudsman decided … | Resolved / Early Resolution |