Miss X complained that the Health Board had failed to provide her with a response to her complaint which she submitted in March 2022.
In making enquiries with the Health Board the Ombudsman was informed that a response was in its final stages. The Ombudsman was concerned about the delays and that Miss X had been inconvenienced by the Health Board’s actions and as an alternative to an investigation, she asked the Health Board to apologise to Miss X and provide her with a complaint response within 10 working days.