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Mr X complained that the Council failed to take action concerning a neighbour feeding birds in the street.
The Ombudsman found that the Council received Mr X’s concerns, but did not record it as a complaint and consequently it was not investigated.
The Ombudsman sought and obtained the Council’s agreement to apologise to Mr X by the end of the current calendar month and to investigate the issues raised under its Corporate Complaint Process.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202510760 | 29 Jul 2026 | Ms A complained that the Council failed to investigate and resolve serious damp and mould issues in her home. The … | Resolved / Early Resolution |
| PSOW-202601081 | 20 Jul 2026 | Mr A complained that Cardiff Council failed to address the necessary repairs to his boiler. He said that when he … | Resolved / Early Resolution |
| PSOW-202601214 | 09 Jul 2026 | Mr A complained that Cardiff Council had failed to undertake an investigation into his reports of a potential statutory noise … | Resolved / Early Resolution |
| PSOW-202600986 | 30 Jun 2026 | Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response … | Resolved / Early Resolution |