Mr X complained that the Health Board did not respond to his complaint about the care and treatment provided to his late father whilst he was an inpatient.
The Ombudsman contacted the Health Board, and it agreed to provide a response to Mr X’s complaint by 29 October 2022. It also agreed to apologise to Mr X for the delays in its response, issue a time and trouble payment of £100, and provide monthly updates until the Final Regulation 33 letter has been issued.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.