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Miss S complained that since making her complaint in July 2021, she has not been kept updated, nor has she received a response to her complaint from the Health Board.
The Ombudsman was concerned that Miss S had yet to receive a response to her complaint. The Ombudsman sought and obtained the Health Board’s agreement to write to Miss S, within 30 working days, to apologise for the delay in contacting her and to issue a full response to Miss S’s complaint by 5December 2022.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202601587 | 24 Jul 2026 | Ms A complained that she was dissatisfied with Betsi Cadwaladr University Health Board’s response to her complaint about her inpatient … | Resolved / Early Resolution |
| PSOW-202601648 | 23 Jul 2026 | Mrs A complained that Betsi Cadwaladr University Health Board administered an overdose of morphine to her mother, resulting in her … | Resolved / Early Resolution |
| PSOW-202504962 | 23 Jul 2026 | Mrs A complained about the management and care provided to her late father, Mr B, at Betsi Cadwaladr University Health … | Not Upheld |
| PSOW-202504789 | 30 Jun 2026 | Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The … | Partly Upheld |
| PSOW-202601887 | 26 Jun 2026 | Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with … | Resolved / Early Resolution |