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Miss S complained that since making her complaint in July 2021, she has not been kept updated, nor has she received a response to her complaint from the Health Board.
The Ombudsman was concerned that Miss S had yet to receive a response to her complaint. The Ombudsman sought and obtained the Health Board’s agreement to write to Miss S, within 30 working days, to apologise for the delay in contacting her and to issue a full response to Miss S’s complaint by 5December 2022.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202500998 | 28 Apr 2026 | Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by … | Not Upheld |
| PSOW-202507000 | 27 Apr 2026 | Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She … | Resolved / Early Resolution |
| PSOW-202500274 | 16 Apr 2026 | The investigation into Mrs A’s complaint centred on whether her late son, Mr B, had received appropriate and timely care, … | Not Upheld |
| PSOW-202510227 | 15 Apr 2026 | Mrs A complained about how Betsi Cadwaladr University Health Board had dealt with 2 referrals for her son, B, to … | Resolved / Early Resolution |
| PSOW-202510764 | 09 Apr 2026 | Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to … | Resolved / Early Resolution |