Mr X complained that the Council had not erected signage to reflect the new speed limits on his road. He said he had submitted a complaint and emailed the Council but had not received a response.
In making enquiries with the Council, the Ombudsman was informed that a response had subsequently been provided to Mr X. However after further consideration the Ombudsman was not satfisfied the response fully addressed Mr X’s concerns and as an alternative to an investigation, she asked the Council to provide with Mr X with a sincere apology for the delay and failure to respond formally to his complaint and to issue with Mr X with an additional complaint response within10 working days.