Ms X complained to the Health Board in January 2022 regarding the care and treatment provided to her husband prior to his death. At the time of complaining to the Ombudsman, in August, Ms X had not received a response but was told the matter was under investigation.
The Ombudsman was concerned to note that Ms X had not received any meaningful updates from the Health Board concerning the progress of its investigation. The Health Board therefore agreed to undertake the following action by 31 October: – 1. Apologise to Ms X for the failure to provide her with regular and meaningful updates.
2. Offer a £100 time and trouble payment in recognition of the poor communication and for having to contact the Ombudsman’s office.
3. Issue the response no later than 31 October 2022.