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Mr X complained to the Ombudsman that he had submitted a complaint to the Council on 15 June 2022,but he had not received a response within a reasonable time.
The Ombudsman was concerned that Mr X had yet to receive a response. As an alternative to an investigation, the Ombudsman contacted the Council. The Council agreed that it would issue Mr X with an apology and respond to Mr X’s concerns by 31 August2022. The Ombudsman accepted this as a resolution to Mr X’s complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202509270 | 15 Apr 2026 | Mr and Mrs A complained about the action taken by the Council regarding their housing situation and the way it … | Resolved / Early Resolution |
| PSOW-202510759 | 02 Apr 2026 | Mr C complained that he had been disadvantaged by the way Cardiff Council handled his housing application and that the … | Resolved / Early Resolution |
| PSOW-202509223 | 31 Mar 2026 | Mr A complained about the way in which his complaint, regarding the standard of care his son had received from … | Resolved / Early Resolution |
| PSOW-202508722 | 24 Mar 2026 | Ms A complained that Cardiff Council failed to repair her leaking guttering since the Summer of 2024. The Ombudsman found … | Resolved / Early Resolution |