Ms X complained about a failure to properly investigate and diagnose her endometriosis at Prince Charles Hospital. This was only diagnosed and treated when she sought assistance privately. She was concerned that the Health Board had not properly responded to the complaint and the concerns she had raised about the failure to diagnose her.
The Ombudsman found that the Health Board had not responded to parts of the complaint relating to the investigation and diagnosis of her condition. The Health Board therefore agreed to provide a further formal written response to Ms X (covering specific issues detailed in the decision letter) within 3 weeks of the date of this decision.