Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202201951 Sector Local Government Category Housing Decided 08 July 2022

View Cardiff Council scorecard

Local housing allowance re-freeze

Full decision

Ms X complained that she had not received a response from the Council following her complaint about her neighbour’s anti-social behaviour.

The Ombudsman found that the Council had failed to provide a complaint response. The Council agreed to complete the following in settlement of Ms X’s complaint by 15 July 2022, as an alternative to the Ombudsman investigating it: a) Provide Ms X with an apology for the failure to provide regular and meaningful updates b) Provide an explanation for the delay in providing a complaint response c) Provide a complaint response.

View original on PSOW (Public Servic… website

Other decisions involving Cardiff Council

Reference	Date	Summary	Outcome
PSOW-202303707	—	Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, …	Resolved / Early Resolution
PSOW-202509270	15 Apr 2026	Mr and Mrs A complained about the action taken by the Council regarding their housing situation and the way it …	Resolved / Early Resolution
PSOW-202510759	02 Apr 2026	Mr C complained that he had been disadvantaged by the way Cardiff Council handled his housing application and that the …	Resolved / Early Resolution
PSOW-202509223	31 Mar 2026	Mr A complained about the way in which his complaint, regarding the standard of care his son had received from …	Resolved / Early Resolution
PSOW-202508722	24 Mar 2026	Ms A complained that Cardiff Council failed to repair her leaking guttering since the Summer of 2024. The Ombudsman found …	Resolved / Early Resolution

View all decisions for this organisation

Source decision Back to decisions list