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Miss X complained that she had not received an adequate response from the Council in relation to a complaint she had made concerning the way in which it had handled safeguarding concerns about both her and a colleague.
The Ombudsman contacted the Council, which agreed to provide a full response to Miss X by 29 July and to apologise for the delay in replying to her. The Ombudsman considered this to constitute a suitable resolution and did not investigate.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510365 | 17 Mar 2026 | Mr B complained that he had raised a repair complaint but that no one had come to inspect or repair … | Resolved / Early Resolution |
| PSOW-202508912 | 12 Mar 2026 | Mrs A complained that following her complaint to Vale of Glamorgan Council it failed to provide a Stage 2 complaint … | Resolved / Early Resolution |
| PSOW-202507465 | 15 Jan 2026 | Mr X complained that Vale of Glamorgan Council refused to accept his complaint regarding his concerns about water quality. The … | Resolved / Early Resolution |
| PSOW-202506271 | 17 Nov 2025 | Mrs X complained that Vale of Glamorgan Council failed to provide a stage 2 complaint response. The Ombudsman found that, … | Resolved / Early Resolution |
| PSOW-202505157 | 12 Nov 2025 | Mrs Q complained that the Vale of Glamorgan Council failed to respond to her complaint concerning its refusal to provide … | Resolved / Early Resolution |