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Miss X complained that she had not received an adequate response from the Council in relation to a complaint she had made concerning the way in which it had handled safeguarding concerns about both her and a colleague.
The Ombudsman contacted the Council, which agreed to provide a full response to Miss X by 29 July and to apologise for the delay in replying to her. The Ombudsman considered this to constitute a suitable resolution and did not investigate.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202406714 | 06 Jul 2026 | Ms B complained that the Council had not responded appropriately to Multi-Agency Referral Forms (MARFs) relating to her son submitted … | Partly Upheld |
| PSOW-202500262 | 06 Jul 2026 | Ms B complained about whether the care and support provided to her daughter was appropriate and in accordance with her … | Partly Upheld |
| PSOW-202601822 | 30 Jun 2026 | Mr A complained that Vale of Glamorgan Council failed to respond to the complaint he submitted regarding the repairs to … | Resolved / Early Resolution |
| PSOW-202505556 | 30 Jun 2026 | Mr A complained because he was unhappy with the actions and complaint response from Vale of Glamorgan Council in respect … | Resolved / Early Resolution |
| PSOW-202600334 | 13 May 2026 | Mr A complained that the Vale of Glamorgan Council (“the Council”) had nor honoured its commitments for community involvement in … | Resolved / Early Resolution |