Miss X complained about the way the Council had handled her concerns about reports of noise nuisance.
The Ombudsman found that the Council had failed to investigate or provide a response to Miss X’s latest concerns. The Council agreed to complete the following in settlement of Miss X’s complaint, by 19 August 2022, as an alternative to the Ombudsman investigating it: a) Provide Miss X with an apology for the delay in responding to her concerns and open a new planning enforcement investigation file b) Provide an explanation for the delay c) Commit to commencing an investigation by early August 2022 and provide a response containing its findings.