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Mr X complained that he did not receive his order of green recycling bags, and that the Council failed to respond to his formal complaint.
The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mr X with a formal response to his complaint by 31 March 2022. The Council also confirmed that recycling bags have now been delivered to Mr X.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202510760 | 29 Jul 2026 | Ms A complained that the Council failed to investigate and resolve serious damp and mould issues in her home. The … | Resolved / Early Resolution |
| PSOW-202601081 | 20 Jul 2026 | Mr A complained that Cardiff Council failed to address the necessary repairs to his boiler. He said that when he … | Resolved / Early Resolution |
| PSOW-202601214 | 09 Jul 2026 | Mr A complained that Cardiff Council had failed to undertake an investigation into his reports of a potential statutory noise … | Resolved / Early Resolution |
| PSOW-202600986 | 30 Jun 2026 | Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response … | Resolved / Early Resolution |