Source · PSOW (Public Services Ombudsman for Wales)

Ceredigion County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202107539 Sector Health Category Independent Health Providers Decided 23 March 2022

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Patient safety governance Healthcare indemnity regulation

Full decision

Ms X complained that the Council had failed to investigate and respond to her complaint about an increase in nursing home fees.

In considering the complaint, the Ombudsman was concerned that the Council had not responded to Ms X despite informing her in August 2021 that enquiries were being made. As an alternative to an investigation, the Ombudsman asked the Council to complete the following in settlement of Ms X’s complaint: By 21 April 2022, a) Provide Ms X with an apology for failing to respond b) Provide Ms X with a full response to her email

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Reference	Date	Summary	Outcome
PSOW-202508804	09 Mar 2026	Miss A complained that Ceredigion County Council had failed to respond to her request for her concerns to be considered …	Resolved / Early Resolution
PSOW-202409860	24 Oct 2025	Mrs X complained about Ceredigion County Council’s delays from November 2023, including after the Education Tribunal Wales (ETW) hearing in …	Other
PSOW-202502977	14 Oct 2025	Ms X, on behalf of Mr Y, complained that Ceredigion Council failed to respond to the full issues raised in …	Resolved / Early Resolution
PSOW-202405719	13 Feb 2025	Mr A complained that Ceredigion County Council did not respond fully to his formal complaint in relation to the determination …	Resolved / Early Resolution
PSOW-202405283	11 Feb 2025	Mrs A complained about the Council’s Stage 2 investigation including the rejection of her complaints by the Stage 2 Independent …	Resolved / Early Resolution

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