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Mr X complained about the Council’s handling of his complaint concerning Council tax liability. He said that it had not been considered under the Council’s formal complaints policy.
The Ombudsman found that the Council had not considered the complaint under its complaints policy. He sought and gained the Council’s agreement to do so and to respond to Mr X accordingly.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202304595 | 08 Oct 2024 | The Ombudsman received a complaint that a Member (“the Member”) of Merthyr Tydfil County Borough Council (“the Council”) had breached … | Not Upheld |
| PSOW-202402672 | 21 Aug 2024 | Mrs A complained that she was dissatisfied with Merthyr Tydfil County Borough Council’s complaint handling. The Ombudsman decided that although … | Resolved / Early Resolution |
| PSOW-202308170 | 21 Feb 2024 | Mrs B complained that Merthyr Tydfil County Borough Council failed to provide her with a copy of its stage two … | Resolved / Early Resolution |
| PSOW-202106412 | 09 Nov 2023 | We investigated a complaint from Mrs A that the Council did not implement the recommendation made by a Stage 2 … | Upheld |
| PSOW-202207117 | 20 Apr 2023 | Mrs C complained that Merthyr Tydfil County Borough Council failed to undertake a SEN assessment of her daughter in a … | Resolved / Early Resolution |