Mr X complained that the Council had failed to fully consider his concerns regarding the drainage issues happening at his allotment.
In making enquiries with the Council, the Ombudsman was informed that the Council had made attempts to investigate matters and was attempting to identify the cause of the issue. The Ombudsman was concerned that the Council had failed to keep Mr X fully informed of this and as an alternative to an investigation, he asked the Council to, within the next 21 days, provide Mr X with a detailed and thorough response in settlement of the complaint.