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Mr X complained that the Council failed to respond to his complaint about the general upkeep and maintenance of two parks which he believed posed a significant health and safety risk to the public.
The Ombudsman decided that the Council should provide Mr X with a substantive written response to address his concerns and apologise for the delay in its response.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202510760 | 29 Jul 2026 | Ms A complained that the Council failed to investigate and resolve serious damp and mould issues in her home. The … | Resolved / Early Resolution |
| PSOW-202601081 | 20 Jul 2026 | Mr A complained that Cardiff Council failed to address the necessary repairs to his boiler. He said that when he … | Resolved / Early Resolution |
| PSOW-202601214 | 09 Jul 2026 | Mr A complained that Cardiff Council had failed to undertake an investigation into his reports of a potential statutory noise … | Resolved / Early Resolution |
| PSOW-202600986 | 30 Jun 2026 | Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response … | Resolved / Early Resolution |